Terms of service

Last updated November 8, 2026

These terms explain the rules for using Stoaroute: what we provide, what each side is responsible for, and how billing and your data work.

1. These terms

These terms apply when you visit this website or use the Stoaroute app. By using them you agree to these terms. If you use Stoaroute for a company, you agree for that company, and you confirm you are allowed to.

If your company signs an order form, quote or other written agreement with Stoaroute, that agreement takes priority over these terms where they differ.

2. The service

Stoaroute is software for delivery companies to manage routes, drivers, schedules, inspections, vehicles, people and payments. We keep improving it, so features may change. We won’t take away a core feature your company pays for during its current term without telling you first.

3. Accounts

Accounts are created by each company’s administrator, not by self sign-up. Keep your password private and tell your administrator right away if you think someone else used your account. The company is responsible for who it gives access to, which modules each role can see, and for removing access when someone leaves.

4. Acceptable use

• Use Stoaroute only for your company’s lawful business.
• Don’t try to access other companies’ data, break the security of the service, copy it, or overload it.
• Don’t upload content you don’t have the right to share, or that is harmful or illegal.
• Don’t resell Stoaroute or give access to people outside your company without our written OK.

5. Your data

Your company owns the information it enters into Stoaroute. You give us permission to store and process it only to provide, secure and support the service, as described in our privacy policy. We don’t sell it and don’t use it for advertising.

Your company can ask for a copy of its data at any time while its account is active, and for 30 days after it ends.

6. Your responsibilities as an employer

• Have the right to enter information about your employees and clients, and tell your employees how Stoaroute is used, including location during routes. In Ontario, employers with 25 or more employees need a written electronic monitoring policy.
• Check hours, pay, deductions and expense totals before you pay anyone. Stoaroute calculates and organizes them for you, but it is not a payroll provider and does not file or remit taxes or source deductions.
• Follow the employment, tax and transportation laws that apply to your business.

Nothing in Stoaroute is legal, tax or accounting advice.

7. Driving safely

Drivers must follow traffic laws and never use the app in a way that distracts them while driving. Check the app only when it is safe to do so. Directions and arrival times are estimates. Always follow road signs, traffic conditions and your own judgment.

8. Maps and other services

Stoaroute uses Google Maps Platform for maps, directions, travel times and addresses. By using those features you also agree to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. We are not responsible for services we don’t control, though we choose them carefully.

9. Plans, fees and billing

• Your plan, price and number of users or vehicles are set out in your order form or quote.
• Fees are billed monthly or yearly in advance, in Canadian dollars unless agreed otherwise. Taxes such as HST are added where they apply.
• If an invoice is more than 15 days late, we will remind you. If it stays unpaid, we may pause the account after giving 10 days’ notice. Your data stays safe while the account is paused.
• We may change list prices with at least 30 days’ notice. Changes apply from your next renewal, and a price agreed in writing for a fixed term (such as founding customer pricing) stays the same for that term.
• Fees already paid are not refundable, except where the law requires it or we agree otherwise in writing.

10. Pilots and trials

Pilots, trials and features marked as new may be offered free or at a reduced price for a limited time. They are provided as they are, may change or end, and may have mistakes. When a pilot ends, it continues as a paid plan only if your company agrees to it.

11. Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for our work together, and protect it with reasonable care. This doesn’t cover information that is already public or that the law requires us to disclose.

12. Our software

Stoaroute, including its software, design and brand, belongs to Stoaroute. Your company gets the right to use it during its subscription, under these terms. If you send us ideas or feedback, we may use them to improve Stoaroute without owing you anything.

13. Availability and support

We work to keep Stoaroute available, fast and secure, and to fix problems quickly. We can’t promise it will never be interrupted or have errors. We may pause it for maintenance, and we try to do that outside delivery hours and give notice when we can.

14. No other promises

Apart from what these terms or your written agreement say, Stoaroute is provided “as is”, and we make no other promises, for example that it fits a particular purpose. Some laws don’t allow this kind of limit, so it may not apply to you.

15. Limits of liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, such as lost profits or missed deliveries, and our total liability for any claim is limited to the fees your company paid us in the 12 months before the claim. These limits don’t apply to a breach of confidentiality, to amounts your company owes us, or to anything that can’t be limited under applicable law.

16. Claims about your content

If someone makes a claim against Stoaroute because of information your company entered without the right to do so, or because of how your company used Stoaroute against these terms, your company will cover the reasonable costs of that claim.

17. Ending the service

Your company can stop using Stoaroute at the end of its current billing period by telling us in writing. We may suspend or close an account that seriously breaks these terms, after warning you when we reasonably can.

When an account ends, your company can ask for a copy of its data within 30 days. After that we delete it within 90 days, as described in our privacy policy.

18. Changes to these terms

We may update these terms. For important changes, we tell customers at least 30 days before they take effect. If your company doesn’t agree, it can stop using Stoaroute before then.

19. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be handled by the courts of Ontario.

20. General

These terms, together with any written agreement with your company, are the whole agreement between us about Stoaroute. If a part of them can’t be enforced, the rest still applies. Not enforcing a part right away doesn’t mean we give it up. Neither of us is responsible for delays caused by events outside our reasonable control.

Questions about these terms? Email info@stoaroute.com or use the contact form on our website.